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Help Center

FAQ

Delivery Information

Can I have my parcels delivered to an alternative address?

Will I need to sign for my delivery?

How will I know when my order has been dispatched?

I have a faulty item?

I still haven’t received my parcel, what should I do?

Will I be charged import duties?

Do you offer Next Day Delivery?

What delivery carriers do you use?

Payment Information

What payment types do you accept?

What discounts do you offer?

Why has my payment been declined?

Can I cancel my order?

Can I make changes to my order after it has been placed?

Will I be charged VAT?

What currency will I be charged in?

Return, Exchange & Faulty Information

How long have I got to send an item back and get a refund?

How long will it take for the funds to reappear in my bank account?

Where should I send my order back to?

Contact Us

How do I speak to a member of the team?